Search Aviva Life Insurance Company India network hospitals

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If you are aware of the fact that you or your family members require hospitalization in the near future, you can send prior intimation to Medi Assist to plan your hospitalization. Not only does this ease the admission and pre-authorization process, but it also helps reduce your overall cost of treatment wherever possible.

Once Medi Assist receives the intimation, we will help you plan everything including choosing a network hospital, opting for discounted packages, if available, and planning for cashless hospitalization.

Cashless hospitalization can be availed only at Medi Assist network of hospitals. Here is the generic process to avail cashless hospitalization:

  1. Intimate Medi Assist about your hospitalization.
  2. Present your Medi Assist e-card at the hospital during admission along with any other legally accepted identity card.
    Note: You can log into your Medi Assist online portal and click Generate E-Card to instantly generate and print out an e-card for any beneficiary.
  3. Ensure that the hospital sends your pre-authorization form to Medi Assist.
  4. Track your claim in real-time using MediBuddy Online or Mobile.
  5. Medi Assist sends the approval to the hospital. Further enhancement approvals may be issued on request, subject to terms and conditions of the policy.
  6. In case the request cannot be approved or if the expenses are not covered by your policy, you will have to settle the hospital bill in full and subsequently raise a reimbursement claim after discharge
    Note: Denial of a preauthorization request must not be construed as denial of treatment or denial of coverage.
  7. After discharge, the hospital will send all the documents related to your claim to Medi Assist for settlement.

In case of an emergency or unplanned admission, the hospital must send the pre-authorization request to Medi Assist within 24 hours from the time of admission. In case of a planned hospitalization, it is prudent to send the preauthorization request to Medi Assist at least 72 hours prior to the admission date. This will ensure a hassle-free admission procedure for you at the hospital.