Question 1

How can I book an appointment with Dr. Surabhi Mathur?

Accepted Answer

Open the MediBuddy App, Tap on In-clinic Doctor Consultation icon on the home screen, Search for Dr. Surabhi Mathur, Tap on Book Appointment, Select your preferred appointment slot, Review the details and proceed with payment. Once completed, your appointment will be booked, and you'll receive a confirmation instantly.

Question 2

What do I need to show at the clinic?

Accepted Answer

Appointment confirmation Letter on App/email/Whatsapp to present at the front desk.. You can avail this from the mobile app by visiting the track your order >> in clinic consultation >> confirmation letter

Question 3

Is my consultation private with the doctor?

Accepted Answer

Yes. All consultations on MediBuddy are private, confidential, and completely secure.

Question 4

Can I reschedule my appointment with Dr. Surabhi Mathur?

Accepted Answer

Yes. You can reschedule your appointment on the MediBuddy app 2 hours before the appointment time.

Question 5

How can I check the status of my appointment?

Accepted Answer

Open the MediBuddy App, Tap on the 3 dots on the top left corner, Select Track Your Orders, Click on the filter In-clinic Consultation, View your doctor's appointment status

Question 6

What should I do if I miss my appointment?

Accepted Answer

If you miss your appointment, you can reschedule (if slots are available) or book a new one through the MediBuddy app.

Question 7

Is walk-in consultation available with Dr. Surabhi Mathur?

Accepted Answer

To avoid long waiting times, we recommend booking through the MediBuddy app. Walk-ins may depend on the doctor's availability.

Question 8

How can I reach Dr. Surabhi Mathur's clinic/Hospital?

Accepted Answer

The clinic address and location map are provided on the MediBuddy profile page. You can use Google Maps for easy navigation.

Question 9

Does MediBuddy provide follow-up consultations?

Accepted Answer

Yes, follow-ups can be booked through the MediBuddy app (depending on doctor's availability).

Question 10

What payment methods are accepted for booking appointments?

Accepted Answer

You can pay securely through MediBuddy using UPI, credit/debit cards, net banking, or wallet balance.

Question 11

Can I consult the  online through MediBuddy?

Accepted Answer

Yes. If Dr. Surabhi Mathur offers online consultations, you can book them directly from the app in addition to in-clinic visits.

Question 12

How can I cancel an appointment?

Accepted Answer

You can cancel your appointment up to 1 day before the scheduled time. Here's how: Open the MediBuddy App, Tap on the Hamburger icon, Select Track Your Orders, Apply the filter In-clinic Consultation, Choose the appointment with Dr. Surabhi Mathur, Tap on Cancel Appointment, Enter the OTP received to confirm cancellation, You'll get an instant confirmation once the cancellation is successful

Question 13

Can I get a prescription after my in-clinic consultation?

Accepted Answer

Yes, you will receive a signed prescription from Dr. Surabhi Mathur after your consultation, which will also be available in your MediBuddy app records.

Dr. Surabhi Mathur

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